Education and Training

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The training videos listed below address the most common operational questions received by the Department of Special Program Compliance.  Your feedback is welcome on any new future topics.

Please click and watch each video.

Owner, Agent (if applicable), and all individuals who will be interacting with guests must watch each video as part of the training and testing requirement of Ordinance No. 1918.  When applying for a new or renew Vacation Rental or Homeshare Registration Certificate, you will be required to certify this requirement has been met.


1.  Local Contact and the Vacation Rental Hotline

2.  Contract Summary and Contract Count

3.  Contract Requirements

4.  Applying for a Registration Certificate

5.  Good Neighbor Brochure and Statement of Rules and Regulations

6.Transient Occupancy Tax


Ordinance No. 1918, Section 5.25.060 (f) states:

Each applicant for a Registration Certificate, including without limitation the Owner and the Owner’s agent and/or representative, shall annually attend and or participate in an educational program devised and administered by the City Manager for the purpose of training applicants for vacation rental registration certificates, or renewals thereof, on their respective roles and responsibilities in the successful administration and compliance of the City’s Vacation Rental program.  Each applicant shall annually take a test prepared and administered by the City Manager and Registration Certificates will not be issued or renewed until the applicant has successfully passed such test.